1. Application Scope

• All customers purchase products through the Website, Facebook, Instagram, Zalo, and Hotline 0903 901 078.

2. Shipping Scope and Coverage

• All products are transacted through sales channels (Website, Facebook, Instagram, Hotline). 
• All delivery requests for customers nationwide.

3. Shipping Methods

• Collaborate with reputable delivery companies to ensure the best distribution service for all customer delivery requests.

4. Shipping Costs

*Note: Building Coffee commits to delivering service to customers as per the officially announced timeframe. However, in certain special cases (earthquakes, floods, fires, accidents, etc.) or due to force majeure factors affecting delivery (weather, traffic, etc.) or uncontrollable external conditions, the actual delivery time may be extended. In such cases, staff will notify and make every effort to resolve the situation in the best possible way, prioritizing customer benefits.

5. Additional Notes

• The delivery service will be responsible for the goods and any risks such as loss or damage during the transportation process to the customer. 
• Products delivered must be intact, sealed with an invoice, and show no signs of opening. Customers are responsible for checking and taking photos/videos if they detect damaged, scratched, broken, or incorrect products, sizes, or classifications to confirm the product's condition with the delivery staff and immediately notify us via Hotline 0903 901 078.